Welcome to our frequently asked questions page. Although we hope you find the answer you are looking for here we, urge you to contact us if you have further questions - we will be happy to assist you!
1. What makes Ruskyhost special?
Our technical platform is simply unique! We were the first (and most likely still the only) web hosting provider hosting all clients on clustered systems. Such systems provides the most stable and powerful environment for your website. Read more here.
2. Can I host multiple domains?
Yes, you are able to host as many domain as you like on your account without any additional charges. Each domain name can have its own content or all domains can be set to serve the same site - you have full flexibility and control! You only need one account for all your needs.
3. Do you offer a money back guarantee?
Yes! Should you be unhappy with our service for any reason, we offer an unconditional 30-day money back guarantee. This makes new customers feel a lot safer - you can try out our hosting package without any risk.
The slogan of our support crew is: We are here for you! Being available 24/7 this could not be truer.
5. How do I know if 20 GB is enough space for my website?
Quite simple 20 GB is plenty of space (the same as 20000 MB). We host thousands of websites and 99% of them use well under 200 MB. We feel our storage allotment is very generous.
It is very easy. We accept five payment methods: Credit Card, PayPal, Moneybookers, Bank Transfers, CashU (in selected countries). We recommend using Credit Card, PayPal or Moneybookers as payment method. When you sign up for our service you will be asked to chose your preferred payment method.
7. How often should I pay?
If you choose PayPal or Credit Card as payment method you are able to choose quarterly, bi-yearly or yearly billing. If you wish to pay by bank transfer one year of pre-payment is required, this is because of high costs involved in bank transfers.
8. Are there any hidden charges?
Absolutely not! Everything is included in the price shown on our website, unlike most other companies your domain (including yearly renewal fee) is included in the low monthly price.
9. Can I host adult content?
Yes. At Ruskyhost.net we believe in freedom of speech and do not censor customer content in any way. We do however not allow illegal content on our servers - no exceptions.
10. Do I own domains registered through Ruskyhost.com?
Yes, we do not lock domain names. You have full control of your domain name as you are the legal owner.
11. How many domain names can I host on my Ruskyhost.com account?
You are able to host unlimited domains on under Ruksy 2 and Ruksy 3 plans without any additional costs. This is very unique as most other hosting firms charge large fees for just a few extra add-on domains.
12. How can you offer so much for so low prices?
It is really a numbers game. The fact of the matter is that most web hosting companies over sell their hosting. When you see terabytes of data being offered, be very weary that they can do this. We have rock solid servers with redundancy every were in our hardware and network. We have a solid relationship with our vendors and get volume discounts with them and pass the savings onto you.
13. What happens if I go over the bandwidth/transfer limit?
Should you go over your transfer limit (unlikely) we will take your site offline for the rest of that period (unless an agreement is made). We never charge heavy overage fees as many other hosting companies.
14. Which control panel do you offer?
We offer you and integrated control panel that allows you to make changes to your web site, pay your bill or manage your domain. You have it all at your finger tips.
15. How do I cancel my account?
You can cancel your account any time you like. Simply submit a support ticket in control panel stating that you would like the account cancelled. We appreciate if you include information why you are canceling your account - but it is not a requirement.
16. How to transfer my domain?
Verify that its at least 60 days after your domain registration date.In accordance with ICANN rules, you cannot transfer your domain to another provider until 60 days after your domain registration date.
Check your administrative contact email address.
Your new provider will send an email to your domain administrative contact to confirm your domain transfer. If you can't receive the confirmation, you won't be able to complete the transfer! Your domain cannot have an expired status. You will be charged 1 year fees for it.You are no longer the legitimate owner of your domain once it is expired. If your domain is expired, you must renew it with your registrar before sending us your transfer order.
17. How soon will my account be activated?
5-15 Minutes - We know that you want to get started with your new web hosting account right away! That is why we offer instant account activation. As soon as your payment is approved, then your web hosting account is created and your new hosting details are emailed to you within 15 minutes.
18. Can I upgrade my plan at a later date?
Yes. We offer the flexibility of allowing you to upgrade plans at anytime. The cost of upgrading will be pro-rated and you will never be charged any additional fees. This way, your account can meet the demands of your web site, as it expands and or increases traffic.
19. Do I have to register my domain with you?
No. We offer domain registration with value prices and you do not have to register your domain with us. We can host any domain, with any registrar. We encourage you to register your domain with whom you choose.
20. Can you host international domains?
Yes. We can host any domain of any country. Thats right, we can host any and all domain names, this includes domains with any and all TLDs. If you do not know what a TLD is, an example would be the .com or .net part of a domain name. Theres not a domain name that we cant host!
21. Can I use my own CGI and PHP scripts?
Yes. While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. However, the most popular scripts are included within
Fantastico! which we include FREE for every new hosting account.
Our 6 months and yearly pricing reflect already 10 % and 15% discount that we offer to our customers. Free Domain with 6 Months prepaid hosting on Rusky2 and Rusky3 plans.
23. 1000 Gig of transfer or unlimited bandwidth.
The amount of data transfer bandwidth varies depending on the hosting package. Our bandwidth allowance is very generous and very few of our customers even come close to the bandwidth limit we have set.
All our plans include FREE set-up and no hidden cost like the other hosting companies do.
Protect your Personal Information
Every time you register a domain name, your name, address and phone number are entered into a public database that can be viewed and used by anyone. WHOIS Privacy service allows you to retain your domain name without having to expose your personal information to the public. Your domain registration information, including the Administrative, Billing and Technical contacts are masked with generic information within public WHOIS databases.
26. Do you offer Daily Backups?
At Ruskyhost we are serious about daily backups. All web sites get a daily backup. Just submit a trouble ticket to restore any of your sites files.
27. All tutorials for our client control panel
If you have any other web hosting or domain name questions that
are not answered above then please do
contact
us.